FAQ for all Records Offices
Frequently Asked Questions
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- I made a request for a document earlier and haven’t heard anything. Who can I talk to for an update?
- Why can’t I print without downloading?
- Can OCR technology read handwriting on documents?
- How do I view documents that I have downloaded in a .zip file?
- Can I cover multiple departments in one search?
- What are Wild Cards and how can I use them in my search?
- How can I use quotes in my search to be more specific?
- How do I search by book, volume, and page?
- Why do some documents have volume and page numbers while others have document numbers?
- A document I’m viewing isn’t oriented correctly in the image viewer. Can I fix this?
- My search is returning more results than I can deal with. How can I narrow it down?
- I found an error that should be changed. Who should I tell?
- I’m stuck. Who can I ask for help?
- Do I have to pay for the items in my cart?
- Do Quick Search and Advanced Search look through the same files?